Our IT Support Process
proactive, not reactive
At First Call IT, we strongly believe it’s easier to stop something from happening in the first place than to repair the damage after it has happened.
Your First Call IT Success Plan
ONBOARDING
PLANNING
analyse
IMPLEMENT
MAINTAIN
first call
Engagement authorisation & Onboarding
week 1
Onsite/Remote Site Visit & Introduction
week 2
Planning & Documentation
week 3
Implementation, Delivery & Monitoring