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How much does IT support cost for a Small Business in Australia?


With IT being such an important aspect of running a small business, many are seeking continuous technical support to keep their operations running smoothly. One of the most difficult decisions for small business owners today is whether to hire an in-house IT technician or outsource IT assistance. However, if you have ever explored IT support, you probably must have realised that it can be expensive, especially if you do not know what you are getting into. To assist you on this, we’ll look at the many IT support options available in the market, as well as some of the associated expenses. 

In-house IT Support 

According to current estimates, the average Australian IT support specialist costs between $52,000 and $100,000 per year. If you plan on managing IT internally, you must also take into consideration other factors and expenses that might be involved with it over the year such as employee benefits, insurance, training and so on which could adversely increase the yearly expense of the company. Internal IT support is a wonderful choice for a developing firm; however, it is critical that you can budget for the additional personnel in the long run.  

Outsourcing IT Support  

Outsourcing IT support services, on the other hand, is typically far less expensive and more flexible in terms of flexibility and turning on and off as needed. In addition, when you outsource IT support, you have access to highly qualified individuals who can quickly resolve issues, provide recommendations, and ensure that your company’s IT operations function smoothly and can provide service when required.

Hence, outsourcing is usually considered to be a better option for small businesses compared to internal IT support.  

Managed IT Services 

Managed IT Services” has become one of the most popular and in-demand IT support options today. This is mainly due to the fact that remote monitoring of your small company’s information system is now available 24 hours a day, seven days a week. It is also a very cost-effective solution as business owners have access to multiple flexible options for their IT services which can be purchased monthly at a flat rate. This is like finding gold in the sand for small businesses as your small business can easily budget around these services along with round-the-clock security.  

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